BX CRM Specialist (Asia Region)

HIPRA is a pharmaceutical and biotechnological company focused on prevention and diagnosis for animal and human health, with a broad range of highly innovative vaccines and an advanced diagnostic service. 

HIPRA has a solid international presence in more than 40 countries, with its own subsidiaries, 11 diagnostic centres and 6 production plants strategically located in Europe (Spain) and America (Brazil).

Research and Development constitute the core of its knowledge. HIPRA dedicates 15% of its annual turnover to R&D activities that concentrate on the creation and application of the latest scientific advances to the development of the highest quality innovative vaccines. To give added value to its vaccination experience, the company also develops medical devices and traceability services.

We are currently looking for a new BX CRM Specialist in the Animal Health Division for Asia Region , based in any of offices located in the Asia region.

The BX CRM Specialist plays a key role in supporting commercial teams across the Asia region by maximizing the value of the CRM platform. The position focuses on driving user adoption, providing training and functional support, and implementing new CRM capabilities that improve field force effectiveness, data quality, and business performance.

The role collaborates closely with business stakeholders, IT teams, and external partners to translate business needs into practical CRM solutions that support growth and commercial excellence.

We are looking for people who:

• Bachelor's degree in Business Administration, Life Science, Engineering, Information Technology or a related field
• Excellent command of English
• At least 2 years of experience in CRM administration, CRM projects, business applications support, or related commercial systems. Experience with Veeva CRM and/or Salesforce CRM is highly preferred
• Familiarity with project management tools (e.g Jira) is a plus.  
• Good command of excel.   
• Analytical mindset and the ability to translate business needs into practical solutions.
• Excellent communication and training skills, with the ability to influence.
• Ability to manage multiple priorities and work effectively in a multicultural and growing environment.
• Ability to travel across the Asia subsidiaries

The main functions are:

• Support field force teams in the day-to-day use of CRM functionalities, ensuring efficient execution of commercial activities and customer engagement processes.
• Train users on CRM processes and best practices, helping teams leverage available tools to improve productivity and customer management.
• Manage CRM administration activities, including user management, territory alignments, basic CRM Settings, and data quality support.
• Lead the roll out and adoption of new CRM functionalities across the subsidiaries, ensuring successful implementation and effective use of solutions such as Order Management, Sell-Out data integration, reporting capabilities, and other business solutions.
• Act as the main point of contact between business and finance subsidiaries stakeholders, IT team and external partners, ensuring business requirements are clearly defined, prioritized, and successfully implemented.
• Participate in the CRM Next Generation migration (Veeva Vault CRM or Salesforce Life Sciences Cloud), supporting business process reviews, solution design, testing, training, change management, and post Go Live support.

What do we offer?

• An innovative, multinational, and expanding company.
• Continuous learning and development opportunities
• Multicultural environment, open to new ideas.
• Dynamic and collaborative teams.

HIPRA offers equal opportunity to all of its employees.
All qualified applicants will be considered for the position to be filled, without regard to gender, race, nationality, disability or age.
All hiring decisions are made on the basis of merit, competence and the needs of the company.